Technical Writer / Documentation Specialist

Job Description

BioPoint is currently looking to hire a contract Technical Writer / Documentation Specialist. Under general direction, the Tech Writer / Doc Specialist will gather, analyze and interpret technical information to compose IT and Security related processes for NIST SP 800-53 Categories and Control Families. The successful candidate will interface with the management team and individuals or work groups to determine needs and design appropriate text.

Responsibilities:

• Create high level program with supporting plans, policies, processes and procedures for 18 Categories of Technical, Management, and Operational Controls; including Configuration, Access Control, Authorization, Identity, System Integrity, Communications Protection, Physical and Personnel Security, Planning, Program Management, Media Protection Markings, Maintenance Procedures, Incident Response, with Continuity and Disaster Recovery Planning.

• Capture existing business practices that are undocumented; interviews, questionnaires, and surveys. Develop new within organizational context if they don’t exist as informal, ad hoc, or undocumented.

• Formalize and integrate area or discipline specific procedures (System or Network Administration, Database Configuration, Server Installation & Hardening, Application Development, Test, and Implementation procedures) into larger formal enterprise wide system of integrated processes under single governance, risk management, oversight and configuration control.

• Help organizational lines of business or work groups establish documented and measurable levels of effectiveness and efficiency = operational improvements (Gartner or similar process levels 0-3)

• Produce other documentation that provides evidence, justification, rationale, or deficiencies in existing computing and business environments

• Contribute to Document Library / Repository by creating templates, guidelines, formats, examples, that will become uniform across all business units
• Maintain glossary, data dictionary, terms of reference, and similar reference materials with cross references wherever possible

Qualifications

• Experience working independently or with others, produces and revises documentation that is created for the client.

• Emphasis on consistency, clarity, and grammar in plain or non-technical English; will help to create a document library, some client presentation materials, and will help to document IT security, identity, access management, configuration, database administration, systems administration, network engineering, change control, and similar processes/procedures. 

• Team interaction is involved and requires superior interpersonal communications and relationship management skills. 

• The ability to handle multiple tasks, set priorities, manage time, and work as part of a virtual team are integral parts of the task environment. 

• Must be able to focus on area specific policy and procedures, but also integrate as part of larger set of interdependent lifecycles.

• Conducts research of technical manuals, laws, standards, policies, and guidelines to increase their understanding of documentation requirements.

• Selects appropriate format, develops detailed outlines, and writes text that will help the client organization achieve compliance or certification with international or U.S. standards (ISO-IEC/NIST/Others). 

• Provides editing assistance and revises existing documentation as needed. 

• Demonstrate the ability to communicate effectively, verbally, and in writing, editing, and/or graphic presentation of technical information for both technical and non-technical personnel.
• Experience with Share Point, Adobe, and other communication and collaboration products.

Additional Information