Customer_Military & Government logo
On-site
Minnetonka, Minnesota, United States
Carlson Wagonlit Travel SatoTravel (CWTSatoTravel) is seeking a Technical Writer for our E2 Solutions team in Minnetonka, Minnesota.  E2 Solutions is a Web-based, end-to-end travel and expense management application that offers our Government clients a convenient and user-friendly Web-based program to create and track travel authorizations, get approvals, make electronic fund transfers, and book travel reservations.
 
As a Technical Writer, you will be responsible for writing and editing customer-facing documentation for the E2 Solutions web-based eTravel management system.  Must be a self-starter with excellent research skills who can communicate complex ideas in simple and straightforward language.



"CWT is a global company that feels like a small employer, where I'm valued and not just a number. I have had so many opportunities and there is still room to grow."
My Journey, My CWT
Jennifer Meyers, Manager Traveler Services USA
 

As the U.S. military and government division of Carlson Wagonlit Travel(CWT), CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients.  We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories.  Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.

 

We are very proud of our 65+ year history serving U.S. military and government clients, and are always looking for new talent to help us grow as a team.  Our most valuable asset as a company is the quality of our people.  We are a growing family, and encourage you to check out our career opportunities and start your journey with CWTSatoTravel today.

 

  • Deployment and support of integrated help for the E2 Solutions web-based eTravel management system
  • Must be a self-starter with excellent research skills who can communicate complex ideas in simple and straightforward language
  • Creates, edits and updates a wide range of customer-facing documentation including:
    • Web-based application release notes
    • Knowledgebase answers related to application functions and user problems
    • Standard reports catalog
    • User guides
    • Other documents, as needed
  • Completes writing assignments according to set standards
  • Uses hands-on experience to learn system capabilities
  • Provides usability feedback to Business Analyst Team to ensure system messaging remains clear and customer focused

  • Perform other duties as assigned.

Qualifications:

  • A minimum of 5 years experience in a technical writing role
  • Experience working with web-based applications
  • Experience writing for a non-technical audience
  • Advanced computer skills especially in Microsoft Word, RoboHelp, RightNow Technologies (RNT), SharePoint, SnagIt, PhotoShop, and basic HTML.  Additional web skills a plus (conceptual understanding of JavaScript, XML, SQL, etc., helpful)
  • Effective communicator (written and verbal); clear, concise. Willing to conform to established document formats when needed
  • Demonstrated ability to work within tight deadlines
  • Must be able to work independently and produce materials in a timely fashion
  • Willing to perform research and work with application to capture images and process flow information
  • Comfortable working with others/teams at all levels; ability to manage review process; feel confident in publishing documentation without significant feedback if necessary
  • Ability to respond effectively to multiple conflicting priorities and respond to unexpected changes
  • Familiarity with 508 Accessibility standards and user experience analysis a plus
  • Familiarity with the Federal Travel Regulation (FTR) and federal expense management systems a plus
  • Experience working in an Agile environment a plus
  • Must be a US citizen
THIS IS A TELECOMMUTE POSITION
Apply now
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